Refund policy

RETURNS

We want you to love your card. If something's wrong, we want to know.

When to email us instead of returning

• Your card arrived damaged → we'll replace it, don't send it back

• The mechanism doesn't work → same, we'll replace it

• It's the wrong card → our fault, we'll fix it

Returns for preference (you just don't like it)

You can return unused, undamaged cards in their original envelope within 30 days for a refund of the product price. You cover return shipping. Once we receive the card in resellable condition, we refund within 3 business days to your original payment method.

Non-returnable

• Personalized or custom cards

• Gift cards

• Any card that's been written in, folded past its original state, or had its mechanism activated

How to start a return

Email hello@velvetunfold.com with your order number and a brief note. We'll send return instructions.